What does a day in the life of a Customer Service Representative look like?

📍Responds promptly and professionally to complex customer inquiries via phone, email, or chat 📍Provides in-depth information about products and services to customers 📍Resolves complex customer issues in a timely and efficient manner 📍Follows up with customers to ensure that their issues have been resolved to their satisfaction 📍Adhere to company policies and procedures 📍Meet or exceed performance targets for related KPIs 📍Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules 📍Collaborate with other departments as needed 📍Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times 📍Perform other duties as assigned

What are the required qualifications for a Customer Service Representative?

📍Technical support experience (computer troubleshooting) 📍Helpdesk experience required 📍Medical Background preferred HIPAA 📍Must have high school diploma or equivalent 📍Must be 18 years or older 📍1 year of previous customer service experience, preferably in a call center environment 📍Strong communication skills, both verbal and written 📍Proficient in using computers and various software applications