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SupportNinja
Technical Customer Service Representative
3 months ago | 506 views | 10 applications

Technical Customer Service Representative

Full-time
Remote, United States

About the company

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

Job Summary

What does a day in the life of a Customer Service Representative look like?

📍Responds promptly and professionally to complex customer inquiries via phone, email, or chat 📍Provides in-depth information about products and services to customers 📍Resolves complex customer issues in a timely and efficient manner 📍Follows up with customers to ensure that their issues have been resolved to their satisfaction 📍Adhere to company policies and procedures 📍Meet or exceed performance targets for related KPIs 📍Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules 📍Collaborate with other departments as needed 📍Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times 📍Perform other duties as assigned

What are the required qualifications for a Customer Service Representative?

📍Technical support experience (computer troubleshooting) 📍Helpdesk experience required 📍Medical Background preferred HIPAA 📍Must have high school diploma or equivalent 📍Must be 18 years or older 📍1 year of previous customer service experience, preferably in a call center environment 📍Strong communication skills, both verbal and written 📍Proficient in using computers and various software applications

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