What you’ll be doing (ie. job duties):

📍Lead large complex initiatives to revamp our “Product Launch Calendar” (PLC) for PED (product, engineering & design) teams 📍Be a strategic thought partner for PED teams, conduct data-driven analysis to create insights and strategy on our launch process 📍Drive process improvement: proactively identify our greatest points of friction and recommend holistic long-term solutions 📍Partner with IT Engineers (Jira) to scope tooling enhancements/automations, and ensure thorough change management is implemented 📍Own all weekly/monthly/quarterly reporting requirements including Exec & Board updates, and build new dashboards 📍Drive accountability across PED teams and ensure ‘launch owners’ are engaging cross-functional teams appropriately 📍Produce and maintain high-quality documentation (including training videos, FAQs, Confluence wikis) 📍Lead other high-impact programs/initiatives that may arise ad hoc to support the Corporate Programs team

What we look for in you (ie. job requirements):

📍6+ years in product operations or program management for software/product initiatives 📍MUST have worked a tech company for at least 6+ years and understand the full PDLC 📍Experience in business process improvement 📍Knowledge of Atlassian suite (Jira & Confluence) 📍Highly organized with an impeccable attention to detail 📍Comfortable with ambiguity, can turn incomplete or even conflicting inputs into clear plans 📍Experience identifying & implementing scalable solutions to systemic challenges 📍Clear communicator (both written & verbal) who can facilitate dialogues with senior stakeholders and drive toward outcomes