Responsibilities

📍Responsible for the overall planning, design, delivery and promotion of the Customer Service bot data analysis 📍Design an effective analysis and reporting system to enable internal teams quickly break-down key metrics, diagnose weak areas and suggest actionable items 📍Collaborate closely with cross-functional teams including PM, data engineering, and Customer Service operations team to achieve product objectives 📍Review Customer Service bot KPI and user cases regularly and find valuable insights to guide product and operation improvements

Requirements

📍5+ year experience; Bachelor’s degree and above in a quantitative or engineering field with professional work experience in a relevant field 📍Strong analytical thinking and communication skills 📍Experience with common analysis tools such as SQL, R, and Python Solid experience with at least one data visualization tool (Tableau, Qlik, PowerBI, etc.) 📍Familiar and comfortable with large volumes of data and big data technology (Hadoop, Spark, Presto, hive) 📍Experience in working with cross-functional teams to gather requirements and ability to set work priorities 📍Good business sense and logical thinking. Ability to synthesize information and generalize the pattern 📍Experience with customer service data analysis and AI bot analysis will be beneficial