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SupportNinja
Project-based Senior Network Engineer
about 2 months ago | 137 views | Be the first one to apply

Project-based Senior Network Engineer

Full-time
Manila

About the company

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

Job Summary

What does a day in the life of a Network Engineer look like?

📍Diagnose and resolve network issues for IoT hardware, either remotely or by guiding on-site customer actions. 📍Thoroughly analyze connectivity problems and implement effective solutions. 📍Document events properly and provide remote technical support to customers and internal teams. 📍Assist in configuring and setting up IoT hardware devices, ensuring integration with existing network infrastructure. 📍Communicate effectively with customers to understand and address their network concerns. 📍Offer timely updates, manage customer expectations, and maintain detailed documentation of network configurations and troubleshooting steps. 📍Contribute to the knowledge base for continuous improvement. 📍Participate in testing to identify and address potential network issues in IoT hardware before product release. 📍Stay updated on industry trends and best practices for IoT networking. 📍Collaborate with cross-functional teams, including hardware engineers, software developers, and quality assurance, to resolve complex issues. 📍Performs other duties as assigned

What are the required qualifications of a Network Engineer?

📍Must have high school diploma or equivalent, Bachelor Degree in Information Technology or related field, preferred 📍At least 3 years proven experience in roles such as 📍Support Engineer or Network Engineer. 📍Strong understanding of IoT hardware and related networking protocols. 📍Must be proficient in troubleshooting network issues, including TCP/IP, DNS, DHCP, and VPNs 📍Experience with remote support tools and methodologies. 📍Experience with Ticketing Tool/s (Salesforce, Jira, SNOW, Etc,) 📍Willing to work on a project-based setup.

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