Responsibilities

📍Acquiring and developing trust relationships with a portfolio of major clients (global institutional/VIP clients) 📍Expanding the relationships with existing customers by sustained communication, understanding of their needs 📍Building key customer service processes and systems, formulating management rules, and tracking the status of key customers 📍Analysis of user behavior, finding hidden needs, writing key customer analysis reports, and communicating with various departments to provide optimal key customer service solutions

Requirements

📍At least 4-7 years working experience in sales and client services function with international financial background in banking, investments, etc 📍Client portfolio including institutional clients, HNW individuals, private bank customers with brokers, futures institutions or commercial banks, etc 📍Strong communication, ability to be flexible in a variety of situations, excellent relationship maintenance and sales skills, able to work under pressure 📍Passionate about crypto. Industry experience would be of an advantage 📍Fluency English and a native language is preferred