About the company
The World's Leading Cryptocurrency Platform
Job Summary
Responsibilities:
šEnsure customer satisfaction through proper solution design delivery, system/application life cycle management and service performance monitoring while maintaining necessary internal (process, security, vulnerability, audit readiness) and external (e.g. CFTC license) compliance. šIncident Management, Problem Management & Automation Ensure Service Management Reporting as per Service Catalog and per stakeholder/business requirements (e.g. availability, effectiveness and efficiency of ticket handling, user satisfaction/adoption) šOversee all service-related data in concerned repositories/tools (e.g. HPSM, SNOW, JSM, CMDB etc.) and maintained with good data quality Ensure SLAs are under proper lifecycle management šDevelop Disaster Recovery Plans and manage DR Tests šRun and oversee Incident washups šRun weekly Release washup and CAB meetings šAssist in building out a CMDB šOperationalize the BCP protocol šProvide downtime reporting with regards to application outages šCreate monthly Service Management Risk report šSupport optimization and harmonized implementation of Service Management framework šSystem and Application Management š Secures audit readiness and find resolution. Manages external audits, e.g. Internal auditors, CFTC šKnows ISO27001 and is able to take the organisation towards compliance šPerforms application monitoring šEnterprise Technology Risk Assessment (ETRA) šResponsible for risk identification, assessment, mitigation and continuous improvement across all IT infrastructure, information system/assets of the organization