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Crypto.com
Incident Management
6 months ago | 403 views | Be the first one to apply

Incident Management

Full-time
Bangalore

About the company

The World's Leading Cryptocurrency Platform

Job Summary

Responsibilities:

šŸ“Ensure customer satisfaction through proper solution design delivery, system/application life cycle management and service performance monitoring while maintaining necessary internal (process, security, vulnerability, audit readiness) and external (e.g. CFTC license) compliance. šŸ“Incident Management, Problem Management & Automation Ensure Service Management Reporting as per Service Catalog and per stakeholder/business requirements (e.g. availability, effectiveness and efficiency of ticket handling, user satisfaction/adoption) šŸ“Oversee all service-related data in concerned repositories/tools (e.g. HPSM, SNOW, JSM, CMDB etc.) and maintained with good data quality Ensure SLAs are under proper lifecycle management šŸ“Develop Disaster Recovery Plans and manage DR Tests šŸ“Run and oversee Incident washups šŸ“Run weekly Release washup and CAB meetings šŸ“Assist in building out a CMDB šŸ“Operationalize the BCP protocol šŸ“Provide downtime reporting with regards to application outages šŸ“Create monthly Service Management Risk report šŸ“Support optimization and harmonized implementation of Service Management framework šŸ“System and Application Management šŸ“ Secures audit readiness and find resolution. Manages external audits, e.g. Internal auditors, CFTC šŸ“Knows ISO27001 and is able to take the organisation towards compliance šŸ“Performs application monitoring šŸ“Enterprise Technology Risk Assessment (ETRA) šŸ“Responsible for risk identification, assessment, mitigation and continuous improvement across all IT infrastructure, information system/assets of the organization

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