What You’ll Be Doing:

📍Create the strategy to continuously build and mature our fraud risk operation team. Manage the day-to-day operational and capacity needs, while handling and supporting escalation; 📍Manage a team of fraud risk representatives to efficiently identify and prevent losses arising from common fraud types such as ID theft, friendly fraud, social engineering, elderly abuse, bot attacks etc; 📍Create and maintain new and existing risk and fraud investigation review procedures and processes to support new and existing products and services; 📍Create and implement a risk operational excellence program and culture supporting our customer servicing to align customer experience with our risk policies, processes, and procedures; 📍Maintain a team of high-performing investigators who can contribute to the overall fraud and loss mitigation initiatives; 📍Work closely with key partners and stakeholders to educate and influence the company regarding fraud risk management on our platform.

What We Look For In You:

📍BA/BS degree 📍8+ years of leadership experience in fraud risk management with a track record of being strategic, analytical, and operational execution oriented. 📍Proven track record of designing and implementing fraud risk operational strategies for optimization and efficiency. 📍Strong capabilities and experience in driving fraud risk analytics to enable business growth while balancing risk and rewards. 📍Ability to work collaboratively with a broad range of business functions, with an emphasis on key business partners and senior management. 📍Ability to thrive in a fast-paced, dynamic environment, with the ability to adopt a roll up your sleeves and just-do-it mindset and mentality. 📍Natural coach, mentor, and leader with commitment to supporting team growth by adopting an effective servant leadership approach with employee engagement strategies.