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Fraud Risk Operations Manager
at OKX
about 2 months ago | 100 views | Be the first one to apply

Fraud Risk Operations Manager

Kuala Lumpur
Per year
$86,000 To $90,000

About the company

About OKX OKX is a leading crypto trading app, and a Web3 ecosystem. Trusted by more than 20 million global customers in over 180 international markets, OKX is known for being the fastest and most reliable crypto trading app of choice for investors and professional traders globally. Our Singapore office is a Product and Engineering hub and we are in the progress of expanding our teams in Singapore for the continuous growth of our global business. We build and maintain core trading platform with millions of daily active users. Design, Product and Engineering teams work cross-functionally to identify customer needs, and ship high-quality new features through fast iterations.

Job Summary

What You’ll Be Doing:

📍Create the strategy to continuously build and mature our fraud risk operation team. Manage the day-to-day operational and capacity needs, while handling and supporting escalation; 📍Manage a team of fraud risk representatives to efficiently identify and prevent losses arising from common fraud types such as ID theft, friendly fraud, social engineering, elderly abuse, bot attacks etc; 📍Create and maintain new and existing risk and fraud investigation review procedures and processes to support new and existing products and services; 📍Create and implement a risk operational excellence program and culture supporting our customer servicing to align customer experience with our risk policies, processes, and procedures; 📍Maintain a team of high-performing investigators who can contribute to the overall fraud and loss mitigation initiatives; 📍Work closely with key partners and stakeholders to educate and influence the company regarding fraud risk management on our platform.

What We Look For In You:

📍BA/BS degree 📍8+ years of leadership experience in fraud risk management with a track record of being strategic, analytical, and operational execution oriented. 📍Proven track record of designing and implementing fraud risk operational strategies for optimization and efficiency. 📍Strong capabilities and experience in driving fraud risk analytics to enable business growth while balancing risk and rewards. 📍Ability to work collaboratively with a broad range of business functions, with an emphasis on key business partners and senior management. 📍Ability to thrive in a fast-paced, dynamic environment, with the ability to adopt a roll up your sleeves and just-do-it mindset and mentality. 📍Natural coach, mentor, and leader with commitment to supporting team growth by adopting an effective servant leadership approach with employee engagement strategies.

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