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Cryptio
Customer Support Executive
4 months ago | 712 views | 2 applications

Customer Support Executive

Full-time
London

About the company

Cryptio is a financial data analysis tool for cryptocurrencies. It helps crypto CFOs & CPAs easily automate accounting, bookkeeping and tax reporting for their digital assets. The tool consolidates all cryptocurrency transaction data from multiple wallet & exchange sources, and translates it into data usable for accounting and financial analysis. We take away the headache of regulations, audits, taxes and accounting for crypto firms so that they can focus on what they do best.

Job Summary

Responsibilities

📍Deliver top-tier, timely customer support to all of Cryptio’s customers through Zendesk 📍Liaise with internal stakeholders to efficiently solve customer problems 📍Report product malfunctions and act as a voice of the customer in product discussions 📍Share feature requests and effective workarounds with team members 📍Gather customer feedback and share with our Product, Sales and Marketing teams 📍Take responsibility for building out new processes where they don’t already exist 📍Build extensive expert knowledge of our unique product and market and become a go-to problem solver within the business 📍Drive improvements in overall customer experience by owning some areas of project delivery

Requirements

📍You’re crypto-native and have extensive knowledge of the Web3 space 📍You love deep diving on problems and coming up with solutions 📍You’re comfortable with remote working environments 📍You have excellent communication skills and love to speak directly with customers 📍You can multi-task,prioritise and are happy working independently 📍You bring patience and empathy when handling tough cases

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