What does a day in the life as a Customer Service Representative look like?

📍Responds promptly and professionally to customer inquiries via phone, email, or chat 📍Provides accurate information about products and services to customers 📍Resolves customer issues in a timely and efficient manner 📍Follows up with customers to ensure that their issues have been resolved to their satisfaction 📍Properly and accurately document customer interactions in the organization’s CRM 📍Adhere to company policies and procedures 📍Meet or exceed performance targets for related KPIs 📍Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules 📍Collaborate with other departments as needed 📍Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times 📍Perform other duties as assigned

What are the required qualifications of a Customer Service Representative?

📍Undergraduates are welcome to apply 📍Must be 18 years or older 📍Previous customer service experience or equivalent 📍Strong communication skills, both verbal and written 📍Proficient in using computers and various software applications 📍Must be able to meet the equipment requirements for work at home setup