About the company
At PINTU, We are building the #1 crypto investment platform to focus on new investors in Indonesia and Southeast Asia. We know that 99% of new investors are underserved because existing solutions cater to the 1% who are pros and early adopters hence we built an app that helps them to learn, invest and sell cryptocurrencies with one click away.
Job Summary
In this role, you will need to be able to have:
📍Troubleshoot and diagnose hardware, software, and network-related problems in Pintu Office. 📍Install, configure, and maintain computer systems, peripherals, and software applications. 📍Document technical issues and solutions to ensure knowledge transfer. 📍Maintain accurate records within a ticketing system. 📍Assist with user training on new technologies and procedures. 📍Stay up-to-date on the latest IT trends and best practices. 📍Provide support for any office projects and events.
Who We Are Looking For
📍Minimum 3 years of experience in IT support or a related field. 📍A strong understanding of computer hardware and software, including but not limited to common operating systems (Windows, macOS), Fortinet, H3C, Unifi, Aruba, SAML, LDAP, MDM, Google Workspace, Microsoft 365. 📍Excellent troubleshooting and problem-solving skills. 📍Effective communication and interpersonal skills to interact with users of varying technical abilities. 📍Ability to prioritize tasks, work independently, and meet deadlines. 📍Strong commitment to customer service and user satisfaction. 📍Able to adapt and learn new technologies.
