Responsibilities

📍Engage with community users by sharing research insights, introducing members to each other, and facilitating engaging discussions 📍Cultivate and manage community relationships on Discord 📍Assist with the data and reporting on KPIs and help identify the right metrics to make meaningful sense of customer issues 📍Own and manage the user support journey, ensuring a world-class experience for users 📍Develop models and tools that empower teams to create enhanced products and derive insights that fuel growth and efficiency

Are you the right person for this role?

The ideal candidate for us has: 📍1-2 years of work experience in user operations and/or customer-facing roles (with at least 1 year in a high-growth company) 📍Prior work experience in the crypto industry OR demonstrable understanding of crypto topics and terminology 📍Proficient in Discord server management & ZenDesk 📍Excellent verbal and written communication skills 📍A deep sense of ownership and a builder mindset 📍Passionate about crypto