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Nansen
Community Manager
at Nansen
3 months ago | 361 views | 26 applications

Community Manager

Full-time
Start-up
Remote

About the company

Nansen is a blockchain analytics platform that enriches on-chain data with millions of wallets labels. Crypto investors use Nansen to discover opportunities, perform due diligence and defend their portfolios with our real-time dashboards and alerts.

Job Summary

Responsibilities

📍Engage with community users by sharing research insights, introducing members to each other, and facilitating engaging discussions 📍Cultivate and manage community relationships on Discord 📍Assist with the data and reporting on KPIs and help identify the right metrics to make meaningful sense of customer issues 📍Own and manage the user support journey, ensuring a world-class experience for users 📍Develop models and tools that empower teams to create enhanced products and derive insights that fuel growth and efficiency

Are you the right person for this role?

The ideal candidate for us has: 📍1-2 years of work experience in user operations and/or customer-facing roles (with at least 1 year in a high-growth company) 📍Prior work experience in the crypto industry OR demonstrable understanding of crypto topics and terminology 📍Proficient in Discord server management & ZenDesk 📍Excellent verbal and written communication skills 📍A deep sense of ownership and a builder mindset 📍Passionate about crypto

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