About the company
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
Job Summary
RESPONSIBILITIES:
šConduct analyses (SQL queries, other methods) that identify issues and opportunities impacting our customers, including actionable recommendations that quantifiably change outcomes šIntegrate with all levels of the business to understand current workflows and identify systematic gaps; help rapidly answer tactical business questions through analytical frameworks šDefine and develop department-level metrics and associated dashboards that quantify the health of our operation and influence change šDevelop automation that mitigates business risk or creates efficiencies within Starlink Customer Operations and across functions šOwn data integrity, tool maintenance, and reporting quality for the Starlink Customer Operations team šTrain internal users and leaders on dashboard and tool usage, assist in troubleshooting šImprove data capture for future Customer Operations use cases, tracking and identifying front-end requirements collaborating with software development teams on table development šSupport new market launches, continuous improvement, and larger cross-functional strategic initiatives
BASIC QUALIFICATIONS:
šBachelor's degree š2+ years of experience in reporting and analytics within customer operations, manufacturing, quality, human resources, purchasing, operations, cost accounting, supply chain management, or consulting š1+ years of experience with SQL and creating/managing dashboards using data visualization tools (e.g. Tableau, Power BI, Looker) š1+ years of experience with scripting languages (i.e. Python, R)