RESPONSIBILITIES:

📍Provide outstanding service for employees and managers during the leave process to ensure a positive and informed experience. Respond timely and accurately to leave related questions received through e-mail, phone and face-to-face interactions. 📍Promptly respond to inquiries submitted by the third-party leave administrator and disability claims carrier. 📍Serve as liaison between third-party leave administrator, Legal, and HR Business Partners, addressing and resolving all stakeholder concerns. 📍Ensure compliance with federal, state, and local leave statutes by staying informed on relevant legislation and new regulations. 📍Proactively and continuously identify, recommend, and implement leave process improvements. 📍Assist, advise, and counsel employees and dependents on day-to-day health and welfare benefit-related questions (via e-mail, phone, walk-ups, and drop-in sessions). 📍Other duties and responsibilities as assigned including but not limited to: 📍Health and welfare benefits and retirement plan administration 📍Company wellness initiatives and employee services 📍Workers’ compensation administration

BASIC QUALIFICATIONS:

📍Bachelor’s degree 📍2+ years of human resources experience in benefits administration, leave administration, or workers’ compensation

PREFERRED SKILLS AND EXPERIENCE:

📍Human Resources certification (PHR) and professional Human Resources affiliations 📍Ability to use independent judgment and prioritize work 📍Demonstrated excellence thriving in a fast-paced environment 📍Effective verbal, written, and presentation communication skills 📍Demonstrate proficiency with MS Office, especially Excel 📍Attention to detail and commitment to quality 📍Highly collaborative style and strong team orientation 📍Highly organized with ability to manage multiple high-priorities in a fast-paced, loosely structured environment 📍Bilingual in Spanish and English