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SpaceX
Account Manager
at SpaceX
5 months ago | 315 views | 2 applications

Account Manager

Full-time
United States
Per year
$120,000 To $160,000

About the company

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

Job Summary

RESPONSIBILITIES:

📍Act as the primary point of contact for a robust portfolio of assigned accounts and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on: 📍Delivering impeccable customer service, including efficient acknowledgement and resolution of issues 📍Building relationships with cross functional teams (marketing, regulatory, engineering, etc.) to identify requirements and manage expectations 📍Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow Direct to Cell business 📍Retaining and growing the value of accounts 📍As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule 📍Identify, design, and lead technical implementation of system enhancements and automations to improve the internal and external system interfaces

BASIC QUALIFICATIONS:

📍Bachelor’s degree; or high school equivalency certificate and 6+ years of professional experience as an account manager in lieu of a degree 📍3+ years of consulting or project management experience 📍3+ years working with customers to support a technical product/service

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