RESPONSIBILITIES:

📍Act as the primary point of contact for a robust portfolio of assigned accounts and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on: 📍Delivering impeccable customer service, including efficient acknowledgement and resolution of issues 📍Building relationships with cross functional teams (marketing, regulatory, engineering, etc.) to identify requirements and manage expectations 📍Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow Direct to Cell business 📍Retaining and growing the value of accounts 📍As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule 📍Identify, design, and lead technical implementation of system enhancements and automations to improve the internal and external system interfaces

BASIC QUALIFICATIONS:

📍Bachelor’s degree; or high school equivalency certificate and 6+ years of professional experience as an account manager in lieu of a degree 📍3+ years of consulting or project management experience 📍3+ years working with customers to support a technical product/service