About the company
The World's Leading Cryptocurrency Platform
Job Summary
Responsibilities
đź“ŤOwn the end-to-end relationship for a dedicated book of high-value clients, acting as their internal champion and primary point of contact đź“ŤMove beyond reactive support. Stay ahead of client needs, providing rapid, high-context responses that reflect a deep understanding of their goals đź“ŤDeliver more than just platform tips. Provide personalized insights and market updates that help clients navigate the ecosystem and deepen their loyalty to the brand đź“ŤProactively monitor AUM and platform usage to mitigate retention risks and uncover untapped growth potential đź“ŤAct as the face of the brand at exclusive VIP events and activations. đź“ŤYou will leverage these hospitality opportunities to strengthen existing bonds and convert high-potential prospects into long-term clients đź“ŤBuild deep-rooted trust that naturally leads to referrals and network growth, helping to solidify our position as the market leader đź“ŤReport and synthesize client feedback, working closely with Strategy, Product, Marketing and Risk to ensure our VIP offering remains the best in the industry
Requirements
📍4+ years of experience in client-facing roles - specifically within Relationship Management, Sales or Customer Success - with a proven track record of success within Crypto, Fintech, or the gaming/predictions industry. 📍You are naturally curious; you want to know what really drives your clients, allowing you to align the Crypto.com ecosystem with their long-term goals 📍You are driven by results and the challenge of scaling a book of business. You find energy in the fast-paced nature of the crypto markets and are motivated by the challenge of converting complex client needs into successful, long-term partnerships 📍You don’t wait for direction; you seek out opportunity. You stay ahead of market trends to provide valuable insights that drive engagement and portfolio growth, 📍You understand how to use hospitality and events as a platform for meaningful connection and business development 📍You are comfortable navigating ambiguity and can pivot quickly as this fast-paced industry evolves
The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.
