About the company
The Binance Exchange is a leading cryptocurrency exchange founded in 2017 in Hong Kong. It features a strong focus on altcoin trading. Binance offers crypto-to-crypto trading in more than 600 cryptocurrencies and virtual tokens, including Bitcoin (BTC), Ether (ETH), Litecoin (LTC), Dogecoin (DOGE), and its own token Binance Coin (BNB).
Job Summary
Responsibilities
šResponsible for the overall planning, design, delivery and promotion of CS bot management platform(knowledge base, chat flow, ticket center, etc.) šUse big data and AI to improve the working efficiency of CS operations including corpus training, SOP design, assistant reply and case summary, etc. šCollaborate closely with cross-functional teams including engineering, UI/UX design, and CS operations team to achieve product objectives. šReview CS bot KPI and user cases regularly and find valuable insights to guide product improvements.
Requirements
šBachelor degree or above. šMust have product design experience in CS bot. šHave a good communication skills with multiple stakeholders. šProcess strong data analysis and user insight skills. šExcellent problem solving and analytical skills.
The crypto industry is evolving rapidly, offering new opportunities in blockchain, web3, and remote crypto roles ā donāt miss your chance to be part of it.
