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Keyfactor
Support Analyst
6 months ago | 728 views | 5 applications

Support Analyst

Full-time
Germany
Per year
$13,000 To $85,000

About the company

Run your PKI and certificate lifecycle automation in the cloud. Eliminate outages & risks. Reduce unnecessary costs, mitigate risk & eliminate outages with Keyfactor PKI management. Proven Scalability. Secure Certificates. Scalable SSL Solution.

Job Summary

RESPONSIBILITIES

📍Ownership of your support issues 📍Contact with second or third line support as needed 📍Check all available resources to find a solution (Knowledgebase, previous tickets) Examine logs 📍Troubleshoot configuration and third party products as needed 📍Test configuration to reproduce issues 📍Create bug reports when needed 📍Communicate with our development teams 📍Create Knowledge base articles and improve existing ones 📍Contribute to a good and healthy atmosphere 📍Perform secure offline Root CA operations and maintenance tasks with other team members – 📍Root signings, CRL publishing, and CSR signings from the offline Root CAs.

SKILLS AND QUALIFICATIONS

📍Driven and action-oriented 📍Ability to work independently, proactively and responsibly 📍Ability to take initiative 📍Excellent problem-solving skills 📍Easily cooperates with others 📍Works well in a team environment 📍Able to communicate effectively with developers 📍Detail oriented with a proven ability to meet deadlines 📍Structured and service-oriented 📍Excellent oral and written communication skill 📍Curious about IT security and cryptography 📍A degree in Computer Science or equivalent is meriting but not essential 📍It will also be advantageous if you have understanding and general knowledge of PKI, open-source software, databases, application servers, networking, HSMs 📍Since we work mainly in a Linux environment it is advantage if you are comfortable with it, and if not that you are willing to learn 📍The learning curve for this position is very steep and demanding, we want you who can live up to the challenge and enjoy yourself while doing it 📍As a member of an international team our concern language is English, and you have to be fluent both written and spoken.

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