What do you need to be successful in this role?

📍Be responsible and take ownership of improving the onboarding experience: in an effort to reduce the time taken for customers to be on-boarded. 📍Everything from research, low-fi design, validation, stakeholder alignment, bug fixing…whatever it takes. 📍Unblock any issues and re-work tickets as needed based on the sprint velocity: doing whatever is needed to ensure the engineering team is operating at optimal capacity. 📍Have a solid understanding of the different layers of data products including how they operate. 📍Be the main point of contact for key customer projects both internally and externally liaising directly with customers 📍Don’t just guide but be hands-on to not only help but also to ensure you understand the customer workflows and the customer experience 📍Show high levels of empathy both internally and to our clients, setting the standard for what we should expect from an enterprise onboarding 📍Be able to communicate comfortably and with authority to C-level stakeholders 📍Work with the internal stakeholders and clients to ensure the right tickets are prioritised 📍Ensure that the scrum team fully understands the context and what is required to be achieved from the tickets in a sprint 📍Shape the broader product strategy by sharing insights from your work. 📍Have a background in delivering complex finance products with in-depth workflows 📍Be data-driven and always look to both improve what you are doing but also be humble on what is working and what is not.

What do we need from our senior product manager?

📍Bring structure even when there is multiple moving things happening 📍Be able to plan and forecast and have excellent communicate to key stakeholders 📍Experience working in “busy” / “high growth” environments → if you think of the product engineering team as a kitchen we are after a good maître to manage the front of house 📍Worked in a small high growth startup before → Essentially that will hopefully mean you know how to collaborate with team members (Product, Engineering, Customers) 📍English & French language skills. Whilst most of our business communication is in English → Our product managers & tech team are based in France so being able to speak French will help us ship products faster.