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News Report

XRP Forensics Calls Out Bitrue for Shuttering Users

2 mins
Updated by Ryan Smith

In Brief

  • XRP Forensics accuses Bitrue of denying users access to their accounts.
  • Users’ accounts were reportedly frozen for different reasons.
  • Bitrue has responded to the allegations.
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The forensic arm of the XRP ledger analytics platform, XRP Forensics, has called out Bitrue for revoking access to some of its users.

Digital asset exchange, Bitrue, has been accused of shutting users out from their accounts. XRP Forensics jumped into the conversation and called out Bitrue and its CEO, Curis Wang, in a series of tweets on Feb 12.

The forensics platform has received multiple complaints from Bitrue users who encountered problems while accessing their accounts. Worse still, there appears to be no justifiable reason for the suspension. 

It listed several likely reasons for the move and also questioned the exchange on its hard stance towards arbitrage trading.

It now requests that Bitrue puts forward evidence against the affected traders. In the absence of legitimate reasons that prove they have defaulted, it must at least allow the users to withdraw their funds. 

XRP Forensics Remind Bitrue of Its Role in the Recovery of Stolen Funds

XRP Forensics reiterated its mandate to act in the best interest of XRP ledger users. It was set up to protect the community against the epidemic of cryptocurrency scams. According to data from XRPlorer, 8.5 million XRP was lost to giveaway scams between 2019 and 2020. 

Bitrue is a beneficiary of the community’s effort to counter financial crime. In light of the recent allegations, XRP Forensics has asked Bitrue to repay its users with fairness.  

In 2019, a hacker exploited a loophole in the Bitrue Risk Control team’s second review process. The hacker carted away 9.3 million XRP. XRP Forensics attempted to prevent the hacker from laundering the stolen tokens. It reportedly tracked the stolen funds and alerted Virtual Asset Service Providers (VASPs).

It also played a major role in the recovery of stolen funds in the KuCoin hack in 2020. 

Bitrue Clears the Air 

Bitrue has responded to the allegations via a Twitter thread. It has advised users to work with its email service providers to resolve login issues.

It also stood by its ban against arbitrage trading, claiming that:

“it’s a rule we have to ensure that bots do not unfairly take profits from regular users.”


In adherence to the Trust Project guidelines, BeInCrypto is committed to unbiased, transparent reporting. This news article aims to provide accurate, timely information. However, readers are advised to verify facts independently and consult with a professional before making any decisions based on this content.