About the company
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
Job Summary
We're looking for an experienced Technical Writer to join our Avalor team. Reporting to the Senior Manager, Digital Services, you’ll be responsible for:
📍Simplifying complex technical information into clear, concise, and user-friendly documentation for both technical and non-technical audiences 📍Enhancing post-sales support content with visuals to aid internal teams and external customers 📍Collaborating with cross-functional SMEs across Support, Customer Success, Product, Engineering, Sales, Training, and Marketing teams 📍Supporting project scheduling, working with fellow technical writers, and maintaining standards, style guides, and terminology best practices 📍Driving SME engagement to contribute to the Support Knowledgebase and self-service channels
What We’re Looking for (Minimum Qualifications)
📍Bachelor’s degree in Technical Writing, Communications, or a related field (certifications in technical writing or communications are also acceptable) 📍2 + yrs of experience with demonstrated expertise in technical writing and prior experience in a customer-facing Technical Support role 📍Proficiency in using Salesforce Knowledge, JIRA, and Confluence
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