Responsibilities:

📍Processing and monitoring clients’ deposits/cash outs 📍Downloading and preparation of daily wire transfers 📍Monitoring and reconciling data between payment providers and internal systems 📍Initiating and handling tickets regarding communication with clients for any deposit request / issue. 📍Handling payment rejections. 📍Working in accordance with internal policies and procedures and Improving operational processes. 📍Managing a good communication with other internal departments 📍Weekly and monthly reporting to Management. 📍Handling direct communication with clients via calls and emails on any deposit/cash out issues/requests. 📍Conducting daily monitoring of processes to ensure efficiency. 📍Providing active support to the team by addressing their daily queries and concerns. 📍Taking charge of managing and coordinating urgent issues, responding promptly to critical situations.

REQUIREMENTS

📍Experience in back office and CRM systems. 📍Experience in Banking / understanding of money flows. 📍Experience in wires / payments (Credit Cards / PayPal / Online Wires / Wallets) handling. 📍Good knowledge of Excel and other Microsoft Office / Google Suite tools 📍Experience in supervising a small team would be ideal, but not required 📍Excellent English written and verbal communication skills. 📍Capacity to work under pressure and with strict deadlines. 📍Detail-oriented and organized. 📍Comfortable with change in fast-paced environment. 📍Strong sense of professionalism, organizational and analytical skills. 📍Self-learner and highly motivated individual. 📍Relevant academic degree – Advantage. 📍Statistical analyses experience - Advantage.