The Operations Delivery Analyst is responsible for ensuring the quality of our systems are continuously working to a high standard and that new features and integrations are operating at an acceptable level prior to releasing into production environments and making readily available to our clients.

📍Continuously develop understanding of payment, settlement and trading processes and system workflows 📍Acting as a subject matter expert making sure adequate documentation is in place and stay up to date 📍Use this knowledge and understanding to help specify projects, working with both the Product and Tech Teams to set out requirements and making sure all risks/assumptions are understood and edge cases captured and handled 📍Support Product and Tech Teams to address issues during development /testing phases 📍Create Operations Delivery documentation – test plans and scripts for products and features 📍Liaise with Product Owners and Agile Delivery Managers weekly to organise testing and time efficiently post release to ensure feedback turn around is fast

What Success Looks Like...

📍Analyse bugs and prioritise accordingly with Product Owner ensuring important bugs get fixed 📍Propose solutions and workarounds to bugs that are small or have minimal impact 📍Attend weekly Demo sessions with Product and Tech Teams 📍Identify any issues and errors proactively to Operations Delivery Manager 📍Identify improvements and suggest solutions for the operations system and workflow and communicating these to the Operations Delivery Manager and/or Head of Operations Delivery 📍Show interest in detail of how projects and products are built and delivered 📍Understand balance and potential compromises between quality and speed

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