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Blockchain.com
Consumer Operations Specialist
about 22 hours ago | 31 views | 1 applications

Consumer Operations Specialist

Full-time
Remote
Per year
$73,000 To $110,000

About the company

Blockchain.com (formerly Blockchain.info) is a cryptocurrency financial services company. The company began as the first Bitcoin blockchain explorer in 2011 and later created a cryptocurrency wallet that accounted for 28% of bitcoin transactions between 2012 and 2020. It also operates a cryptocurrency exchange and provides institutional markets lending business and data, charts, and analytics.

Job Summary

WHAT YOU WILL DO

šŸ“Monitor and process fiat and crypto transactions, ensuring accuracy and timeliness šŸ“Investigate and resolve operational issues, including delayed or failed payments šŸ“Collaborate with cross-functional teams: Compliance, Engineering, Product, Customer Success šŸ“Identify opportunities to improve efficiency and automate workflows šŸ“Document internal processes and contribute to operational readiness for new products šŸ“Provide insight into payment flows and customer behavior that inform decision-making

WHAT YOU WILL NEED

šŸ“3+ years of experience in financial operations, payments, fintech, or support šŸ“Understanding of fiat payment systems (SEPA, SWIFT, cards) and a basic grasp of crypto transactions šŸ“Strong analytical skills and intermediate SQL skills šŸ“Comfortable working with internal tools and handling sensitive financial data šŸ“Excellent communication skills in English šŸ“A proactive, team-first approach

The crypto industry is evolving rapidly, offering new opportunities in blockchain, web3, and remote crypto roles — don’t miss your chance to be part of it.

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