RESPONSIBILITIES:

📍Plan, manage and maintain AV projects and events to the highest standards. 📍Provide detailed project delivery documentation and manage internal/external partners to execute AV projects and events. 📍Serve as a subject matter expert for advanced AV technologies and research new solutions. 📍Create schematics, elevations, and other deliverable plans. 📍Document and maintain standard operating procedures, best practices, and customer service guidelines. 📍Support AV solutions company-wide locally, remotely and traveling to different SpaceX sites when required. 📍Support internal events around SpaceX offices from an audio-visual standpoint, including out of hours event support and traveling to different SpaceX sites when required. 📍Plan new equipment installation and configuration including Office Expansion projects. 📍Serve as an escalation point for the IT services team and the AV techs. 📍Capture and maintain equipment inventory data. 📍Responds promptly to requests for technical support via email, ticketing, and chat as needed. 📍Responsible for troubleshooting AV hardware and applications, providing technical support and problem solving. 📍Manage software-based monitoring tool and improve alerting for front line support. 📍Participates in on-boarding and training team members.

BASIC QUALIFICATIONS:

📍2+ years of professional experience building, deploying and troubleshooting computer systems, hardware, software, and IP networks within an enterprise environment for AV support. 📍Q-SYS Level 1 Certification.