Responsibilities:

📍Design, implement, and maintain Salesforce ServiceCloud configurations, customizations, and integrations, ensuring optimal system performance and data quality. 📍Collaborate with sales, operations, and IT partners to gather and analyze requirements, translating them into actionable solutions that enhance the Salesforce platform and support business objectives. 📍Develop, test, and deploy third-party integrations, including DocuSign, to streamline processes, improve efficiency, and automate workflows. 📍Utilize JIRA for effective project management, issue tracking, and communication with internal stakeholders and external vendors. 📍Provide Salesforce administration support, including user management, security, roles, profiles, permission sets, and data management. 📍Develop custom objects, fields, validation rules, workflows, process builder, and Apex code to accommodate unique business requirements. 📍Monitor system performance and resolve issues proactively, ensuring minimal disruption to end-users. 📍Create and maintain comprehensive documentation related to Salesforce configurations, customizations, and integrations. 📍Offer ongoing training and support to end-users, ensuring a smooth and efficient user experience. 📍Stay current on Salesforce platform updates, features, and best practices, applying this knowledge to drive continuous improvement. 📍Ensures data backup and data retention requirements are met. Other duties as assigned.

Requirements:

📍Bachelor's degree in Computer Science, Information Systems, or a related field. 📍Salesforce Certified Administrator and Salesforce Certified Platform Developer credentials required. 📍Minimum of 5+ years of experience in Salesforce administration and development, with a strong focus on ServiceCloud, SalesCloud, and MarketingCloud. 📍Strong emphasis on data security and familiarity with multi-region requirements (e.g., GDPR) 📍Demonstrated experience with third-party integrations, including DocuSign. 📍Proficiency in JIRA for project management and issue tracking. 📍Solid understanding of Apex, Visualforce, Lightning Web Components, and Salesforce APIs. 📍Experience with agile methodologies and version control systems (e.g., Git). 📍Strong analytical, problem-solving, and organizational skills. 📍Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.