About the company
As an Austrian-founded company, our company headquarters is located in Vienna, so you'll notice a lot of our roles target here. However, as we also have talent hubs in other cities across Europe (Amsterdam, Berlin, Barcelona, Bucharest) many of our positions are open to these locations as well.
Job Summary
What you’ll do
📍Provide world-class service to Bitpanda’s B2B Whitelabel customers, handling their requests in a timely and professional manner via ticketing system and live chat, building up long-term value for the company while increasing customer satisfaction.
📍Deliver company and team targets through collaboration and consistent performance focus.
📍Dive deep into user feedback to identify key product and feature requests and liaise internally with teams to provide insights.
📍Continuously strive to identify opportunities to improve ways in which Bitpanda and BTS can excel at supporting its customers.
📍Develop strong relationships with other departments and build an effective network to collaborate on increasing customer satisfaction and NPS
Who you are:
📍Relevant experience within Customer Care, Support or Sales, across a variety of channels including any ticketing system and/or live chat. 📍Superb verbal and written communication skills in English & German (additional European language is a plus). 📍Passion for investing and a keen interest in global financial markets is a plus. 📍Flexible and adaptable to keep pace with an ever-changing environment, available to work different shift patterns (day/evening) and weekends. 📍Experience with Customer Care systems i.e. Zendesk is desirable (not mandatory).
