About the company
Coinhako is a market-leading platform for access to digital assets like Bitcoin from Singapore. Founded in 2014, Coinhako has established a reputation as being one of the most secure and trusted digital asset wallet service providers and trading platforms in the APAC market. Our team is deeply passionate about building the crypto economy in the APAC region. Through the launch of our innovative suite of products and services, Coinhako aims to empower individuals and businesses by allowing them to take ownership and control of how they build and manage their assets in the new digital finance world. In line with our expansion, we are looking for motivated individuals who are passionate about the crypto space.
Job Summary
What you'll be doing:
📍Serve as the primary account manager for Coinhako’s High Net Worth (HNW) and institutional/Corporate clients 📍Acquire and develop trust relationships with a portfolio of HNW or Institutional clients (Family offices / Asset Managers / EAMs) 📍Understand complex products and strategies to ensure that our HNW clients are integrated appropriately and using our product suite optimally 📍Effectively manage and prioritise incoming client requests through to resolution 📍Answer technical cryptocurrency related questions, demonstrate expertise on structured product features confidently 📍Relay client feedback to internal teams in a timely and accurate manner to mitigate issues and resolve problems 📍Work closely with the team to ensure best in class customer experience 📍Help promote and maintain a positive company image
What we're looking for:
📍1 year working experience in sales/sales-trading roles within Investment / Private banks, financial institutions, etc. 📍Fluent in both English and Mandarin (Handling Chinese speaking clients) 📍Institutional relationships with Hedge Funds, Asset Managers, HNW individuals, Brokers, Futures 📍Institutions or Commercial Banks etc. 📍Excellent relationship maintenance and sales skills and ability to work under pressure. 📍Strong communication skills and high adaptability to a variety of situations. 📍Passionate about crypto, industry experience would be an advantage.
