About the company
Sorare is a fantasy sports gaming experience and marketplace featuring officially licensed digital player cards. With Sorare you build legacy teams – buying, selling, collecting and trading player cards -- and compete with them in free-to-play fantasy games to win rewards week over week and season over season, just like a professional sports owner. Sorare is revolutionizing digital sports fandom, and now has over 3,5 million users across 180 countries. More than 300 iconic teams, clubs, and organizations including the Premier League, La Liga, Bundesliga, Serie A, MLS, NBA, NBPA, MLB, MLBPA, and many others have partnered with Sorare to build the next sports entertainment giant.
Job Summary
Responsibilities
đź“Ť Support our global player base: Triage and resolve 100+ support tickets per day, delivering empathetic, fast, and accurate responses. đź“ŤPartner across teams: Work closely with Product, Engineering, and Trust & Safety to escalate technical issues, gather context, and ensure a smooth resolution. đź“ŤBe the voice of the player: Identify recurring issues and inefficiencies, and advocate for solutions to enhance user experience. đź“ŤShape the product: Participate in product testing and QA for new features. Share actionable insights and help maintain strong feedback loops with Product and Engineering teams. đź“ŤBuild resources: Update and improve our Help Center articles and internal knowledge base to empower players and scale support. đź“ŤImprove our resources: Update and improve our AI agent and keep our help center up to date. đź“ŤMentor and grow: Contribute to onboarding plans for new hires and support hiring initiatives as needed.
Requirements
📍Exceptional written and verbal communication skills in English and French 📍Strong active listening and problem-solving abilities 📍Highly motivated, proactive, and eager to take ownership of issues end to end 📍Patience and empathy—you're passionate about delivering a gold-standard experience to players 📍Prior experience in customer support or fast-paced startups is a plus 📍Bonus points for knowledge or interest in sports, fantasy gaming, NFTs, blockchain, or a user of Sorare
The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.
