Responsibilities

📍Develop and manage long-term relationships with high-value players, ensuring personalized incentives, proactive service, and maximizing their engagement for lifetime value. 📍Identify, onboard, and nurture emerging VIPs through data-driven player segmentation and targeted outreach campaigns. 📍Collaborate with marketing, product, and operations teams to design and deliver tailored promotions, events, and experiences for VIP players — both online and in person. 📍Monitor player behavior, activity, and feedback to anticipate needs, identify churn risks, and implement retention strategies. 📍Act as the internal advocate for VIPs, coordinating with support, payments, risk, and compliance teams to deliver a seamless, white-glove experience. 📍Organize and attend VIP hospitality events, tournaments, and exclusive experiences to strengthen player relationships. 📍Track and report on key VIP metrics (e.g. retention, net gaming revenue, engagement frequency, satisfaction) and make recommendations for continuous improvement.

What You Bring

📍3+ years of experience in VIP management, player relations, or account management within an iGaming, casino, sportsbook, or luxury customer environment. 📍Proven track record in building strong relationships with high-value customers and delivering personalized service that drives loyalty and retention. 📍Strong understanding of iGaming operations, player behavior, and responsible gaming principles. 📍Excellent communication and interpersonal skills with the ability to connect authentically and confidently with diverse audiences. 📍Comfortable working with CRM and analytics tools to track player performance, segmentation, and campaign effectiveness. 📍A collaborative, hands-on approach — able to operate autonomously while partnering cross-functionally with marketing, product, and compliance teams. 📍Passion for iGaming, entertainment, and delivering world-class customer experiences

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