What you’ll do

📍Lead the end-to-end onboarding process for clients, ensuring smooth transition from sales to active platform users 📍Act as the main point of contact for new clients, managing relationships and delivering tailored onboarding plans 📍Provide expert technical guidance, assisting clients with setup, configuration, and troubleshooting 📍Collaborate cross-functionally with internal teams, including product, engineering, and customer support to meet client needs 📍Continuously improve onboarding processes, leveraging client feedback and data analytics to drive efficiency 📍Ensure successful post-onboarding transition by providing hypercare support for 30 days before handing over to the customer success team

Who you are

📍A client-focused professional with a passion for delivering outstanding customer service and building strong relationships 📍Strong project manager with the ability to handle multiple onboarding projects simultaneously, prioritizing effectively 📍Technically adept with experience in software implementation and the ability to explain complex concepts in a clear, client-friendly manner 📍Skilled problem solver with a proactive approach to resolving issues and improving processes 📍Excellent communicator, comfortable engaging with senior stakeholders and cross-functional teams 📍Adaptable, proactive, and comfortable in a fast-paced, dynamic environment with a strong sense of accountability for project outcomes

The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.