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Uphold
Fraud Analyst
at Uphold
3 months ago | 553 views | 1 applications

Fraud Analyst

Full-time
London

About the company

Uphold is an easy-to-use investments and payments app. Specialising in digital assets, we serve more than 10 million customers in 150 countries. We open around 3,000 accounts a day and provide consumers with a more versatile and cost-effective home for their daily financial lives. For businesses, we provide regulated infrastructure to connect crypto with fiat currencies. Today, we support over 200 digital assets, 28 national currencies and four precious metals. Our unique trading experience allows customers to trade directly between any supported asset or currency in one step - physical gold to Bitcoin, for example - saving both time and money.

Job Summary

A day in the life

📍Review escalations coming from the Social Media Team, Customer Support, or other internal teams regarding Fraud related friction points that are creating issues for Uphold customers 📍Review transactions for fraudulent activity and compromised accounts 📍Research credit/debit card disputes and build a case with the correct documentation to supply to issuing financial institutions 📍Monitor, investigate and respond to internal fraud reports tracking card and bank account fraud claims 📍Provide guidance to internal and external teams on any Fraud matters 📍Communicate with Customers through email, phone and video to ensure the safety and security of the Uphold account and their funds

What we offer you

📍A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities 📍The chance to work on some of the most challenging, relevant issues in financial services & technology 📍A work environment built on collaboration, flexibility and respect

Qualifications

📍Analytical with strong problem-solving abilities and creative resolution skills 📍Passion for fighting fraud and providing a world-class customer experience 📍Some experience in fraud prevention 📍Team player and self-starter, with a general happy disposition 📍Ability to prioritize multiple inputs by customer experience and financial impacts 📍Strong interpersonal, written, and verbal communication skills to interface effectively with customers and individuals at various levels 📍Works well under pressure while consistently meeting time-sensitive deadlines 📍Skilled at performing complicated tasks through planning and setting goals that utilize extensive experience, judgment, and research 📍Computer literate with a working knowledge of MS Office (Word, Excel, etc.) or Google Workspace (Sheets, Slides, Docs, etc.) software

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