Job Responsibilities:

📍Primary responsibility is to provide client support for the CDNA Chicago office from Monday to Friday between 6:30 pm to 3:30 am, 5 days a week. 📍Addressing queries from our international client base on all our products (i.e. Binary Options, Knockouts, Spread Options) and multiple trading platforms 📍Assist clients with account and trading queries through various channels such as email and live chat while adhering to SLA’s and delivering frictionless support 📍Provide first line technical support for IT related issues both for our platform and charts. 📍Interact with our non-client facing departments to resolve client queries and provide accurate service Maintaining procedure manuals and other documentation 📍Proactively identify potential risk/fraud and escalate issues to management where appropriate 📍Liaising outside of the department with colleagues to build a strong relationship with other departments 📍Procedural and technological changes in the team are fast moving, with constant yet practical deadlines to meet and ever-changing regulations and procedures

Experience:

📍3-4 years of working experience in customer facing role 📍Attention to detail; meeting regular deadlines; taking ownership of assigned responsibilities 📍Proven experience with process improvement and optimization 📍Strong team ethos

If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.