Responsibilities

📍Accountable for client satisfaction and success across all key accounts using our growth platforms and delivering outcomes for customers 📍Ensure each account is tracking toward target KPIs 📍Build strategic relationship with customers at different levels of their org 📍Support renewals and provide opportunities for upsell to the Account Manager (AM) 📍Collaborate with the finance department to ensure spending and financials are optimized 📍Coordinate cross-team needs to maximize the effectiveness of our AI Insights and Outcomes platforms 📍Lead and manage your team to leverage AI tools for effective strategic advisory 📍Plan and build QBR process delivered to customers 📍Conduct weekly 1:1 meetings to provide guidance, promote open communication, and set goals 📍Provide mentorship and growth opportunities by identifying team members' strengths and supporting their development in key areas 📍Monitor team performance against outcome-based metrics and resolve blockers to program effectiveness 📍Maintain a timely and highly accountable flow of AI-driven insights and outcomes to clients 📍Drive the team to focus on measurable ecosystem impact through AI platform deployment 📍Provide concise reporting on AI-driven growth outcomes to both internal and external teams

Requirements

📍5+ years of experience leading customer success teams 📍Proven experience leading customer-facing teams in technology-driven environments 📍Strong understanding of AI capabilities and applications in business contexts 📍Experience managing platform or product-based customer relationships 📍Exceptional communication skills with ability to translate technical capabilities into business value

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