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Ripple
Customer Success Senior Manager NA
at Ripple
about 4 hours ago | 8 views | 1 applications

Customer Success Senior Manager NA

Full-time
United States, North America

About the company

Our team is working on the next generation of crypto solutions. Whether you are looking for a role as a Blockchain Software Engineer in San Francisco, a Partner Engineer in London or a Sales Representative in Singapore, Ripple is the place to build something transformative.

Job Summary

WHAT YOU’LL DO:

📍Develop a deep understanding of each customer's current technical solutions, organization, internal decision-making, aspirations and needs. 📍Serve as an advisor/Ripple advocate with customers, enabling them to better experience the potential of Ripple and participate in developing new and ground-breaking solutions. 📍Conduct financial, business and value analysis with the ability to understand and analyze key financial targets (e.g., cost reduction, revenue growth, etc.). 📍Navigate upsell and cross sell opportunities and drive them to deal execution, working with cross functional partners. 📍Lead key initiatives, working with cross-functional collaborators (Engineering, Technical Services, Sales, BD, Finance, Product Marketing and Legal) and creatively solve complex business and operational issues, often unique to each customer. 📍Collect customer and marketplace feedback related to Ripple's value proposition and communicate this throughout Ripple. 📍Identify and champion internal Ripple process improvements.

WHAT YOU'LL BRING:

📍Fluency in English, with Spanish a bonus 📍10+ years of experience in a customer facing role at financial institutions and/or a FinTech or crypto organization 📍Demonstrable understanding of multi-stakeholder management in complex environments 📍Experience in the development and launch of modern, complex business solutions involving innovative technology and B2B relationships 📍Excellence in building and managing relationships in cross-functional, global teams 📍Excellent interpersonal skills and experience in coaching others. Ability to encourage and inspire others to achieve ambitious goals through leading by example 📍Highly self-motivated individual who operates proactively and is driven to create impact and succeed.

The crypto industry is evolving rapidly, offering new opportunities in blockchain, web3, and remote crypto roles — don’t miss your chance to be part of it.

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