About the company
MoonPay is the world’s leading web3 infrastructure company. We provide end-to-end solutions for payments, enterprise-scale smart contract development, and digital asset management. Many of the world’s most iconic brands rely on MoonPay to power their web3 strategies and ideas.
Job Summary
What you will do
📍Serve as the accountable operational owner for partners from initial outreach and contracting through integration, go-live readiness, and post-launch success. 📍Own resolution of partner-related blockers by coordinating with cross-functional teams and subject matter experts. 📍Establish and maintain a unified view of partner health, onboarding progress, support trends, and operational risks. 📍Represent the voice of the partner by synthesizing feedback into clear themes and driving cross-functional actions to improve the partner experience. 📍Drive structured partner onboarding and establish centralized visibility across partner account setup, sandbox access, and end-client readiness. 📍Facilitate prospect and partner demo calls, serving as a domain expert on MoonPay’s product suite, answering technical and blockchain-related questions, and demonstrating how MoonPay’s offerings support partner strategies. 📍Proactively identify recurring operational bottlenecks and convert them into scalable processes, runbooks, escalation paths, and Tier 1 support playbooks. 📍Champion the partner experience while balancing operational scalability and regulatory rigor.
Key Success Metrics
đź“ŤYour performance in this role will be directly measured by: Time-to-first-value đź“ŤCustomer Lifetime Value (CLTV) đź“ŤPartner Retention & Partner Churn Rates đź“ŤPartner Health Score đź“ŤOverall Process Efficiency & Workflow Optimization Gains (e.g., Reduced KYB handle times)
The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.
