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OpenAI
Customer Success Manager, Strategics
at OpenAI
2 months ago | 433 views | 1 applications

Customer Success Manager, Strategics

Full-time
San Francisco
Per year
$240,000 To $300,000

About the company

OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. Our Communications team is composed of PR/Media Relations, Events, Design, and other external-facing functions. The team’s ethos is to support OpenAI's mission and goals by clearly and authentically explaining our technology, values, and approach to safely building powerful AI. The Events team is a dynamic group dedicated to crafting extraordinary experiences that encompass our company's values and mission. Our team is driven by a passion for bringing people together to connect in meaningful ways.

Job Summary

In this role, you will:

📍Work with Fortune 500/Global 2000 organizations to bring ChatGPT Enterprise to the biggest global organizations. 📍Create and implement customer success plans that outline goals, potential challenges, KPIs, and timelines. 📍Travel ~15% of the time, to develop and nurture strong customer relationships to understand their business goals and needs. 📍Strategize and execute initiatives to deliver an exceptional customer experience. 📍Own the relationship with Product for these largest customers who are pushing the product’s boundaries. 📍Work with our Partnerships team on our partner strategy and model with third parties and system integrators. 📍Be an AI thought leader with customers and pair this with deep industry specific expertise to help drive this transformative technology. Work as an internal leader to share and scale those insights and frameworks to the CS team. 📍Implement and run use case development and enablement sessions that can scale across multiple regions and lines of business. 📍Gather and relay customer feedback to internal stakeholders, and identify themes across customers to incorporate into product planning. 📍Collaborate closely with the Sales team to ensure seamless handoff between pre- and post-sale. 📍Anticipate at-risk renewals or user churn and collaborate with the relevant internal teams to devise corrective action plans. 📍Foster customer advocacy and facilitate customer testimonials and case studies.

You may in this role if you:

📍Have 8+ years of experience in a customer success (or similar) role, preferably working with a technical enterprise product. 📍Have 5+ years managing relationships with large, global, and complex organizations. 📍Experience working with global 1000 Enterprise customers with multiple stakeholders, and managing success programs as the key advisor to global as well as regional customer organizations. 📍Highly skilled at building deep and broad relationships across a complex, matrixed organization. 📍Have experience being a thought leader with your customer base. 📍Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders. 📍Can proactively identify pain points in the product and with our customers. 📍Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed. 📍Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize. 📍Are personally committed to fostering the safe and ethical evolution of AI.

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