About the company
The Binance Exchange is a leading cryptocurrency exchange founded in 2017 in Hong Kong. It features a strong focus on altcoin trading. Binance offers crypto-to-crypto trading in more than 600 cryptocurrencies and virtual tokens, including Bitcoin (BTC), Ether (ETH), Litecoin (LTC), Dogecoin (DOGE), and its own token Binance Coin (BNB).
Job Summary
Responsibilities
📍Handle high amounts of live chat and phone calls 📍Identify and evaluate customers’ needs to deliver satisfaction 📍Provide accurate, valid and comprehensive information 📍Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution 📍Follow communication procedures, guidelines, and policies 📍Go the extra mile to engage customers
Requirements
📍1+ years experience of proven customer facing experience or experience as a customer service representative 📍Fluent in English and German 📍Willing to work weekends and irregular hours which will include night shifts 📍Strong ability in using IT for professional use and can handle somewhat technical queries from customers 📍Exceptional written communication skill and a good listener 📍Ability to multi-task, prioritise, and control time effectively 📍Knowledge of the cryptocurrency/blockchain field is a big plus 📍Multi-lingual capability is a big plus
If you’re passionate about blockchain and decentralized technologies, explore more opportunities in web3 and cryptocurrency careers.
