Responsibilities:

📍Serve as the primary point of contact for our clients, assisting them with any inquiries or concerns regarding their custom payment solutions. 📍Address any enquiries by understanding the requirement, performing research, and providing answers or explanations. 📍Identify and resolve technical or financial issues by thoroughly investigating the root cause, exploring available resolutions, and providing alternative solutions as needed. 📍Escalate unresolved issues to the relevant business or system owners, ensuring prompt resolution and maintaining open communication channels with clients throughout the process. 📍Conduct client training sessions on the use of our systems, platforms, and procedures, empowering clients to maximise the benefits of our offerings. 📍Accurately log and update all client interactions and activities in our CRM system, maintaining comprehensive records for future reference and analysis. 📍Ensure all actions are executed in alignment with Key Performance Indicators (KPIs) and Service Level Indicators (SLIs).

Requirements:

📍 Excellent communication skills (in English), with the ability to effectively communicate complex information to clients of varying technical backgrounds. 📍Problem-solving abilities and attention to detail, with a focus on delivering exceptional customer service. 📍Ability to work effectively in a team environment, but also capable of working independently and autonomously when necessary. 📍Proficient in time management and capable of managing multiple tasks and prioritising work in a deadline-driven environment. 📍Possess good interpersonal skills for building relationships with clients and colleagues at all levels. 📍Commitment to continuous self-learning and professional development. 📍Computer proficiency, especially in Microsoft Excel.

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