About the company
Crypto has had tremendous growth over the last several years. That growth comes with inevitable regulation. Regulation, in our view, is a good thing because once the industry passes through this phase, then crypto can access the rest of the world. We believe it’s going to be the companies that enable this transition from the pre-regulation to post-regulation industry and the companies that can properly navigate it, or better yet, be the ones that facilitate it - those are the most relevant companies in this next wave. Toku will be one of those companies. Toku’s products enable crypto-native companies to compliantly compensate their teams in both fiat and tokens in over 100 teams globally. Toku’s growing list of customers includes Aragon, Astar, dYdX, Filecoin Foundation, Gitcoin, Gnosis, Hedera Hashgraph, Mina, Protocol Labs, Teller, Safe, Storyverse, and others. Paying people with tokens is such an obvious first real-world use case of any token. It doesn’t matter what the token does. All tokens can be used to compensate workers. And in fact, are! Toku ensures that all the worker compensation that all those tokens need to do can be done legally, and proper taxes paid is a critical part of the transition to a post-regulation crypto industry. Toku raised $20 million from a consortium led by Blockchain Capital with Protocol Labs, GMJP, OrangeDAO, Orrick, Reverie, Quantstamp, Next Web Capital, and prominent angel investors including Protocol Labs founder Juan Benet and Alchemy co-founders Nikil Viswanathan and Joe Lau. Read more about Toku in Fortune, Yahoo Finance, and CoinDesk.
Job Summary
Key Responsibilities
📍Client Ownership & Relationship Management Champion the customer experience by building genuine relationships, demonstrating empathy, and bringing a positive, solutions-focused approach to every interaction 📍Act as the primary liaison for your client portfolio, managing communications through our CRM, Slack, and live meetings to address questions, resolve issues, and keep projects moving forward 📍Serve as a trusted advisor throughout onboarding and beyond, guiding clients through benefits setup, payroll processing, and HR compliance while demonstrating the value of Toku’s solutions and delivering white glove service that drives retention and expansion 📍Proactively understand each client’s unique needs, recommend relevant solutions or product offerings, drive timely execution of deliverables, and identify when to escalate to ensure smooth operations and full compliance. 📍Payroll, Benefits & HR Operations 📍Oversee payroll operations to ensure accurate, timely processing, correct deductions, and full compliance with local regulations across multiple jurisdictions 📍Support global benefits administration including enrollments, renewals, vendor and broker management, and new-country program launches, ensuring compliance and delivering a seamless employee experience 📍Manage core HR operations throughout the employee lifecycle, including onboarding, leave management, and offboarding, while maintaining accurate records and supporting compliance requirements 📍Process Improvement & Cross-Functional CollaborationAudit CS workflows and redesign them with AI-assisted steps that reduce handling time without sacrificing accuracy. Take end-to-end ownership of inefficiencies and collaborate across teams to automate, standardize, and scale. 📍Create and maintain internal and external documentation for any processes or knowledge gaps, building resources that drive autonomy, self-service, and consistent, scalable delivery 📍Act as the voice of the customer by establishing and maintaining feedback loops with the Product and Engineering team, ensuring operational needs are clearly communicated, urgent issues are prioritized, and product improvements align with client impactBuild strong cross-functional relationships and communicate clearly, ensuring alignment across teams and creating a collaborative, positive working experience for internal partners
Requirements
📍5+ years of experience in HR, Payroll, and/or Benefits operations within Customer Success, Account Management, EOR, PEO, broker, or a similar environment 📍Proven ability to manage client relationships end-to-end, from onboarding through renewalPractical experience using AI to transform CS processes end to end, including prompt design, A/B evaluation, risk controls, and change management that sticks. 📍Strong written and verbal communication skills, with the ability to translate complex regulations into clear, actionable guidance
The crypto industry is evolving rapidly, offering new opportunities in blockchain, web3, and remote crypto roles — don’t miss your chance to be part of it.
