About the company
Notabene is on a mission to make crypto a part of the everyday economy. Leading crypto organizations use our tools to reduce transaction risk and make crypto transfers safe. Working across three continents in eight countries, the Notabene team serves our fantastic community of 100+ customers, including financial institutions, fintechs, exchanges, and more. Our co-founders spearheaded foundational Self Sovereign Identity protocols and use-cases. This technology is key to the internals of our cutting edge tech stack. We’re proud to have the support of leading investors, including Y Combinator, Jump Capital, Castle Island, Green Visor Capital, and more. We’re at an exhilarating moment in our journey, as regulation technologies (reg-techs) are fast becoming recognized as a vital enabler of the crypto ecosystem. Notabene is growing fast—and we’re looking for people like you to help shape the future rails of the crypto industry!
Job Summary
What you will be doing:
đź“ŤOwning the post-sales customer journey, including onboarding, adoption, renewal and upsell. đź“ŤEstablish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics. đź“ŤDelivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program. đź“ŤContributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing information and acting as the voice of the customer internally. đź“ŤLiaising with all cross-functional internal teams to improve the entire customer experience by sharing customer feedback and advocating for our customers.
What you bring:
📍Prior working experience in Customer Success or Account Management in a B2B SaaS space or a complex technical market with experience managing your own book of business. 📍Experience managing the full customer lifecycle including onboarding, adoption, retention and upsell. 📍Experience managing a range of clients from SMBs to Enterprise. 📍Experience contributing to the creation of Customer success processes and resources. 📍High emotional intelligence and some who is motivated by learning and problem solving. 📍Experience in Fintech and/or Reg-tech and/or Compliance and an interest in cryptocurrency is a big bonus but isn’t required. 📍You are confident in creating and managing relationships with stakeholders at all levels and you are able to successfully communicate with a range of individuals. 📍Thrive on working autonomously with an entrepreneurial mindset. 📍Embody proactivity and are happy rolling up your sleeves and getting stuck in 📍You are an exceptional and empathetic listener.
