About the company
OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. Our Communications team is composed of PR/Media Relations, Events, Design, and other external-facing functions. The team’s ethos is to support OpenAI's mission and goals by clearly and authentically explaining our technology, values, and approach to safely building powerful AI. The Events team is a dynamic group dedicated to crafting extraordinary experiences that encompass our company's values and mission. Our team is driven by a passion for bringing people together to connect in meaningful ways.
Job Summary
In this Role, you will:
📍Own a core lane of customer education — from planning to delivery to iteration. 📍Develop high-impact strategies informed by product data, customer feedback, and field insights. 📍Design and ship programs across email, guides, webinars, and product messaging that drive measurable adoption and usage. 📍Write crisp copy and narratives that make learning engaging and discoverable. 📍Define success metrics, partner with Ops to build tracking, and iterate based on data. 📍Share insights and program results with stakeholders to inform product, content, and GTM teams. 📍Experiment and evolve — introducing new elements (like credentials or advanced learning paths) as needs change.
What You’ll Bring
📍10+ years of experience in customer education, digital success, lifecycle marketing, or similar roles, preferably in an Enterprise SaaS environment. 📍An enthusiasm for preparing the world for AI — helping customers understand, adopt, and take advantage of the opportunities AI unlocks. 📍A track record of creating or leading education/onboarding programs that drive measurable adoption, engagement, and long-term customer value. 📍Comfort moving between strategy and execution — you can map the journey, build content, and manage day-to-day delivery. 📍Strong writing skills — able to craft clear, concise copy and narratives that make learning engaging and discoverable. 📍A data-informed mindset — you use product signals, customer feedback, and field insights to guide priorities and measure success.
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