About the company
Flipster(flipster.io) is a high-performance crypto perpetuals trading platform on a mission to create the most efficient, frictionless, and high-performance trading experience. Engineered by traders and optimized for trading, Flipster combines zero spreads, instant execution, and capital efficiency to deliver a platform where performance is the product. Operating globally and serving users in nearly 200 countries, Flipster is built for crypto traders who demand the ultimate perpetual trading experience — from active retail users to degens to seasoned pros — while maintaining the highest standards of compliance and security.
Job Summary
Responsibilities
đź“ŤHandling user enquiries, including: đź“ŤAccount registration and account management đź“ŤKYC-related enquiries đź“ŤPromotion and Event-related enquiries đź“ŤWallet and asset-related enquiries đź“ŤManaging escalation and follow-up of user enquiries with internal stakeholders đź“ŤManage enquiries on trading platform usage from a technical perspective đź“ŤCommunity management and providing support across multiple channels
Qualifications
đź“ŤPrior experience working in a cryptocurrency exchange đź“ŤExperience with Zendesk, Slack and Sumsub đź“ŤStrong analytical and problem-solving skills đź“ŤAbility to work well with a team in a 24/7 trading environment đź“ŤExperience with financial trading, preferably in cryptocurrency exchanges đź“ŤExcellent communication and interpersonal skills đź“ŤExperience managing enquiries from clients, investigating disputes and bug reporting
The crypto industry is evolving rapidly, offering new opportunities in blockchain, web3, and remote crypto roles — don’t miss your chance to be part of it.
