About the company
Figment is the world’s leading provider of blockchain infrastructure. We provide the most comprehensive staking solution for our over 200+ institutional clients including exchanges, wallets, foundations, custodians, and large token holders to earn rewards on their crypto assets. These clients rely on Figment’s institutional staking service including rewards optimization, rapid API development, rewards reporting, partner integrations, governance, and slashing protection. Figment is backed by industry experts, financial institutions and our global team across twenty three countries. This all leads to our mission to support the adoption, growth and long term success of the Web3 ecosystem. We are a growth stage technology company – looking for people who are builders and doers. People who are comfortable plotting their course through ambiguity and uncertainty to drive impact and who are excited to work in new ways and empower a generative company culture.
Job Summary
How you will make an impact
đź“ŤManage onboarding of new clients, including introduction calls and organising cross-functional teams đź“ŤSet up and maintained reporting and rebates for institutional clients đź“ŤGuide customers through the Figment app and provide comprehensive platform training đź“ŤAnswer inbound questions regarding Figment products, staking, billing, reporting, and new network support đź“ŤSchedule and conduct regular client meetings to maintain strong relationships đź“ŤManage wallet address configurations and technical documentation đź“ŤCoordinate with cross-functional teams (DevOps, Product, Sales) to resolve technical issues and implement customer feedback đź“ŤDeliver protocol-specific content and network updates to customers đź“ŤHandle support documentation requirements
What you bring to the team
đź“Ť5 years of customer success or account management experience in fintech or digital assets đź“ŤStrong understanding of blockchain technology and proof-of-stake networks đź“ŤExperience working with institutional clients such as asset managers, exchanges, or custodians đź“ŤExcellent communication skills with the ability to explain technical concepts clearly đź“ŤStrong project management and organizational abilities đź“ŤFluency in English required; additional European or any other languages are a plus
The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.
