About the company
Figment is the worldās leading provider of blockchain infrastructure. We provide the most comprehensive staking solution for our over 200+ institutional clients including exchanges, wallets, foundations, custodians, and large token holders to earn rewards on their crypto assets. These clients rely on Figmentās institutional staking service including rewards optimization, rapid API development, rewards reporting, partner integrations, governance, and slashing protection. Figment is backed by industry experts, financial institutions and our global team across twenty three countries. This all leads to our mission to support the adoption, growth and long term success of the Web3 ecosystem. We are a growth stage technology company ā looking for people who are builders and doers. People who are comfortable plotting their course through ambiguity and uncertainty to drive impact and who are excited to work in new ways and empower a generative company culture.
Job Summary
How you will make an impact
šManage onboarding of new clients, including introduction calls and organising cross-functional teams šSet up and maintained reporting and rebates for institutional clients šGuide customers through the Figment app and provide comprehensive platform training šAnswer inbound questions regarding Figment products, staking, billing, reporting, and new network support šSchedule and conduct regular client meetings to maintain strong relationships šManage wallet address configurations and technical documentation šCoordinate with cross-functional teams (DevOps, Product, Sales) to resolve technical issues and implement customer feedback šDeliver protocol-specific content and network updates to customers šHandle support documentation requirements
What you bring to the team
š5 years of customer success or account management experience in fintech or digital assets šStrong understanding of blockchain technology and proof-of-stake networks šExperience working with institutional clients such as asset managers, exchanges, or custodians šExcellent communication skills with the ability to explain technical concepts clearly šStrong project management and organizational abilities šFluency in English required; additional European or any other languages are a plus
The future of finance is here ā whether youāre interested in blockchain, cryptocurrency, or remote web3 jobs, thereās a perfect role waiting for you.
