About the company
BitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. Founded in 2013, BitGo pioneered the multi-signature wallet and is the first digital asset company to focus exclusively on serving institutional clients. Active in both centralized and decentralized finance, BitGo offers market leading trading, lending, and borrowing services through its prime brokerage services and acts as the custodian for WBTC, the leading global stablecoin for Bitcoin. In 2020, BitGo launched BitGo Portfolio and Tax, providing clients with a full-stack solution for digital assets. In 2018, it launched BitGo Trust Company, the first qualified custodian purpose-built for storing digital assets. BitGo processes approximately 20% of all global Bitcoin transactions, and supports over 600 coins and tokens. BitGo provides the security and operational backbone for more than 1500 institutional clients in 50 countries, including many regulated entities and the world’s top cryptocurrency exchanges and platforms. BitGo is backed by Goldman Sachs, Craft Ventures, Digital Currency Group, DRW, Galaxy Digital Ventures, Redpoint Ventures, and Valor Equity Partners.
Job Summary
Responsibilities:
đź“ŤShowcase the value of BitGo and ensure customer happiness and engagement đź“ŤCollaborate with notable institutional clients and fast-growing crypto platform providers, serve as a trusted advisor đź“ŤDemonstrate knowledge of products and services to enthusiastically provide support and mentorship đź“ŤWork cross-functionally with Product, Engineering, Technical Support, and Sales to optimize usage, collect product feedback, and present solutions to help customers solve their challenges using BitGo đź“ŤTeam up with our Solutions Engineering through the onboarding to ensure the successful activation of new accounts đź“ŤPartner with the Sales team throughout the customer lifecycle to prevent churn and ensure renewals
Skills & Experience:
đź“ŤAt least 4+ years of experience with hands-on account management or customer success management in the technology or finance sectors đź“ŤStrong desire to learn, curiosity to understand how things work đź“ŤMotivation to be a champion of customers and represent their voice with empathy đź“ŤEntrepreneurial approach to owning responsibilities with strong accountability to delivering outcomes đź“ŤAbility to handle conflicting priorities, creative problem solving skills đź“ŤStrong written and verbal communication skills đź“ŤExperience in the cryptocurrency trading, custody space preferred
