About the company
Founded in Belgium in 2017, Keyrock are cryptocurrency market makers building scalable, self-adaptive algorithmic technologies to support efficient digital asset markets. Through a combination of in-house algorithmic trading tools, high-frequency trading infrastructure and industry expertise, Keyrock provides unparalleled liquidity services to tokens, exchanges and brokerages within the cryptocurrency ecosystem. Keyrock operates with the vision of democratizing cryptocurrency liquidity through a strict dedication to transparency, operational integrity and regulatory compliance.
Job Summary
Job description
📍Onboard new customer organizations to Keyrock and maintain strong relationships throughout their customer journey. 📍Become a Strategic Partner and help clients mature by sharing insights from Keyrock's services, performance, data sets, industry insights, and personal expertise in market making, trading, and liquidity provision. 📍Track customer usage and metrics, identifying improvement and growth opportunities to enhance customer use of our products and manage renewals and upsells effectively. 📍Work closely with Sales, Marketing, Finance, and other stakeholders, including commercial directors and executives, to drive renewals and identify upsell opportunities and inform product development and enhancements. 📍Location: Based in Hong Kong
Background and experience
📍3+ years of experience as a Customer Success Manager, Account Manager or related position for a digital asset infrastructure player 📍Experience managing renewal conversations and renewing existing agreements and delivering Customer Success services at scale. 📍Strong problem solving and analytical skills. 📍Ability to evolve business and product strategy based on research, data, and industry. 📍Crypto Native - demonstrable professional experience in the Crypto Industry and have the capacity to learn our complex business operations
