.jpg?1700169058){kind=logo}
About the company
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
Job Summary
What you’ll do (Role Expectations)
📍Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize the strategic alignment between SLED customer objectives and Zscaler goals 📍Offer technical guidance, product insights, and best practices to develop customized strategies for the integration and operationalization of Zscaler solutions 📍Provide technical expertise and organizational leadership to manage complex escalations and coordinate resolutions with internal and external teams 📍Work proactively to identify adoption insights, develop risk mitigation plans, and partner with Zscaler teams to ensure long-term customer success 📍Participate in the creation and sharing of intellectual capital, including best practice guides and playbooks, to strengthen the Customer Success team’s collective impact
Who You Are (Success Profile)
📍You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. 📍You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. 📍You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. 📍You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
The future of finance is here — whether you’re interested in blockchain, cryptocurrency, or remote web3 jobs, there’s a perfect role waiting for you.
