Responsibilities:

📍Maintain a high bar for client experience by setting an example through performance and work ethic 📍Conduct video calls with customers to assist them with transactional activities such as onboarding, and resolving issues. 📍Provide personalized assistance and guidance to customers, ensuring their needs are met promptly and effectively. 📍Accurately manage customer information and transaction details within our systems. 📍Act as a critical line of defense to detect and escalate suspicious or unusual activity and prevent fraudulent activities by interfacing with customers directly. 📍Collaborate with other team members and departments to address complex customer issues and escalate when necessary. 📍Maintain a professional and courteous demeanor at all times, representing the company's values and brand image. 📍Continuously strive to improve customer service processes and procedures to enhance efficiency and customer satisfaction. 📍Stay updated on industry trends, product knowledge, and customer service best practices to provide informed assistance to customers 📍This role demands excellent communication skills, attention to detail, and a customer-centric approach.

Skills & Experience:

📍We are looking for teammates who share and practice our values: open communication, transparency, taking ownership, and a high level of craftsmanship.