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Customer Service Specialist Team Lead
at BitGo
3 months ago | 336 views | Be the first one to apply

Customer Service Specialist Team Lead

Per year
$83,000 To $102,000

About the company

BitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. Founded in 2013, BitGo pioneered the multi-signature wallet and is the first digital asset company to focus exclusively on serving institutional clients. Active in both centralized and decentralized finance, BitGo offers market leading trading, lending, and borrowing services through its prime brokerage services and acts as the custodian for WBTC, the leading global stablecoin for Bitcoin. In 2020, BitGo launched BitGo Portfolio and Tax, providing clients with a full-stack solution for digital assets. In 2018, it launched BitGo Trust Company, the first qualified custodian purpose-built for storing digital assets. BitGo processes approximately 20% of all global Bitcoin transactions, and supports over 600 coins and tokens. BitGo provides the security and operational backbone for more than 1500 institutional clients in 50 countries, including many regulated entities and the world’s top cryptocurrency exchanges and platforms. BitGo is backed by Goldman Sachs, Craft Ventures, Digital Currency Group, DRW, Galaxy Digital Ventures, Redpoint Ventures, and Valor Equity Partners.

Job Summary


📍Maintain a high bar for client experience by setting an example through performance and work ethic 📍Conduct video calls with customers to assist them with transactional activities such as onboarding, and resolving issues. 📍Provide personalized assistance and guidance to customers, ensuring their needs are met promptly and effectively. 📍Accurately manage customer information and transaction details within our systems. 📍Act as a critical line of defense to detect and escalate suspicious or unusual activity and prevent fraudulent activities by interfacing with customers directly. 📍Collaborate with other team members and departments to address complex customer issues and escalate when necessary. 📍Maintain a professional and courteous demeanor at all times, representing the company's values and brand image. 📍Continuously strive to improve customer service processes and procedures to enhance efficiency and customer satisfaction. 📍Stay updated on industry trends, product knowledge, and customer service best practices to provide informed assistance to customers 📍This role demands excellent communication skills, attention to detail, and a customer-centric approach.

Skills & Experience:

📍We are looking for teammates who share and practice our values: open communication, transparency, taking ownership, and a high level of craftsmanship.

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