About the company
Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams ā People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more ā provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.
Job Summary
You Will
šSupport your lead to partner with VMO as the LOB expert. Attend key vendor calls to provide deep context on policies, roadmaps, best practices, and supportability constraints, translating LOB objectives into concrete vendor requirements. šSupport your lead as the primary business stakeholder for support functions (VMO, WFM, L&D, QA, Content), defining requirements and driving accountability. šRepresent / support your lead in cross-functional forums and act as a key voice in strategic decisions. šDefine advocate "confidence" needs (knowledge, tools) for your domain and partner with VMO and L&D to ensure they are delivered at scale.
You Have
š2+ years in customer support operations, customer success operations, or related field š1+ year supporting cross-functional projects with Product, Engineering, or Operations teams šDemonstrated ability to analyze operational metrics, identify root causes, and design solutions šProven success influencing outcomes without direct authority šStrong analytical skills with high data literacy. Ability to find, analyze, and synthesize ambiguous and complex data from multiple sources to identify root causes and design solutions.
The crypto industry is evolving rapidly, offering new opportunities in blockchain, web3, and remote crypto roles ā donāt miss your chance to be part of it.
