About the company
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Job Summary
You Will
📍Offer excellent customer service through voice, messaging, and email. 📍Help customers with Bitcoin transactions, wallet management, and account security. 📍Solve customer issues related to our platform and services. 📍Work with other departments to fix complex problems and enhance the customer experience. 📍Identify urgent issues and escalate them as needed. 📍Stay informed about the latest in Bitcoin and the cryptocurrency market.
You Have
📍Minimum 2-3 years of customer service, preferably in a fintech industry. 📍Consistently hit KPI targets. Examples include: Average Handle Time (AHT), Adherence, Quality Assurance, Customer Satisfaction (CSAT), and Resolution Rate. 📍Excellent written and verbal communication skills in English. 📍Foundational understanding of: 📍Bitcoin transactions and blockchain technology 📍Cryptocurrency security principles
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