About the company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com ,  https://about.pypl.com and  https://investor.pypl.com. PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].
Job Summary
Essential Responsibilities:
đź“ŤRespond to customer inquiries via phone, email, and chat, providing support on products, services, accounts, and transactions. đź“ŤResearch and resolve customer concerns accurately, proactively addressing potential future issues to minimize recontacts. đź“ŤProvide guidance and education on PayPal products, features, and services to enhance customer satisfaction and drive long-term value. đź“ŤAct as an escalation point for agents, assisting with complex customer interactions and ensuring timely resolutions.Expected
Qualifications:
đź“Ť2 years of relevant work experience
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